FAQs

-Personalised Listings-

We have a range of personalised and customisable listings available. Please check that you have provided all the necessary information so we can make your orders as quickly as possible for you.

-Custom Orders-

Please message us to discuss a custom order. Whether you would like to slightly change sizing, change up an embroidery design or even something completely different let us know so we can work with you to create a custom listing.

-Made to Order-

Many of our items are made to order and so our production times may vary depending on how many orders we receive. We will always try to get your items shipping out as soon as possible. See our shop announcement for up to date information on our processing times.

All of our items are handmade and so each is completely unique therefore sizing may vary between each item. Approximate measurements are available on each listing. But please contact us for further details.

Care instructions vary between our items however we would recommend just a wipe cleaning or lightly handwashing our items unless we have specified differently with you order. Please contact us for further details.

-Gift Wrapping-

We will happily add gift notes to your order at no extra cost. We also offer gift wrapping from just £1, if selected your items will be wrapped in tissue paper and tied with cotton cord.

-Packaging-

The majority of our packaging is widely recyclable and we our working towards making our packaging completely eco-friendly whilst not wasting what we already have in stock.

Due to differences in lighting and monitor brightness' colours may vary from the images on the listings. Please contact us if you would like more images to get a better idea of the products true colours.

Pattern placement on our products may vary from the images shown as each item is completely unique.
Zip colours may also vary however they are always coordinating with the print of the pouch.
Please message us for further details.

-UK Orders-

Below £12 - Royal Mail 2nd Class as standard, upgrade for 1st Class
£12 and above - Royal Mail 2nd Class Signed for / 48hr tracked as standard, upgrade for 1st Class Signed For / 24hr tracked

-Current Estimated Delivery Times-

UK-
1st Class- 1-3 business days
2nd Class- 2-5 business days

Please contact us to discuss wholesale and bulk orders. We will happily work with you to create a wholesale listing. Please note that bulk orders may have a longer turn around time due to our items being handmade.